Why this one is checkable
You cannot see clean. You can only see dirt, and once it is gone there is nothing left to look at. That is why this trade runs on promises: a crew arrives, something happens for four hours, somebody says it went well, and an invoice follows.
Which is fine until the week something is missed. Then nobody can say whether it was in scope, whether it was done and then undone by somebody else, or whether it was never agreed in the first place, because nothing was written down at any point in the chain.
So we write it down. The survey produces a list of what is actually there. The quote prices that list. The visit works through it. At the end somebody walks it with you and signs, and anything not signed off is done again before the crew leaves.
It is not a clever system. It is the same list three times, and it removes almost every argument this industry has with its clients.
We have worked in Zaporizhzhia since 2014: offices, commercial premises and homes, and dry cleaning of upholstery, carpets and mattresses at your address rather than taking them away in a van and returning them a week later.
What we clean
Cleaning is not one job. A stone floor, an office carpet and a fabric sofa want different chemistry, different machines and different drying times. The only thing they have in common is that somebody has to check the result afterwards, and that somebody should not be you a week later.
01
Scheduled maintenance cleaning: floors, sanitary rooms, kitchens, meeting rooms, waste. Out of hours or before the working day, so that nobody is cleaning around a person at their desk.
A maintenance contract is priced per visit rather than per hour, because an hourly rate quietly rewards working slowly. The list for the visit is fixed, and the crew leaves when it is finished.
DailyWeeklyOut of hours
02
The whole volume rather than the daily cycle: inside cupboards, behind equipment, ventilation grilles, skirtings, light fittings and the tops of things nobody looks at until the day they move out.
Budget one and a half to two times a maintenance visit. It is worth booking before an audit, a viewing, a handover, or the arrival of anybody whose opinion of the place matters to you.
Twice a yearOn handover
03
Construction dust settles three times. We clean, we let it fall, we clean again, and only then do the glass and the floors. Doing it in the other order means doing it twice, and the second time is at your expense.
Protective film off, adhesive residue off, paint specks off glass with a blade rather than a solvent, and grout haze off tile with the mildest acid that particular tile will tolerate.
Three passesDust extraction
04
Hot water extraction at your address. The fabric is tested on a hidden seam first, the chemistry is chosen for the fibre, and the drying time is told to you before we start rather than after we have finished.
Most sofas come up better than their owners expect and a few do not. Velvet, natural silk and anything with a jute backing are the ones we will warn you about, or refuse, before any water is involved.
On siteExtractionFibre test
05
Glass, frames, sills and glazed shopfronts, inside and out. Above the second floor it becomes either a pole job or a rope job, and which of the two it is changes the price, so it is settled at the survey and not on the day.
Deionised water above the second floor, because ordinary tap water dries with its minerals still in it and leaves behind exactly the spots you paid to have removed.
Inside and outFrames and sills
06
Scrubbing, stripping and resealing, crystallisation on stone. A floor that is only ever mopped goes grey because the seal has worn through, not because it is dirty, and mopping it harder is what wore the seal through.
Stripping and resealing is a once-every-few-years job, not an annual one. If somebody proposes it every year, they are selling sealer rather than solving anything on your floor.
ScrubResealCrystallise
How a visit runs
This is a real schedule for a medium office, and the only unusual thing about it is that the last half hour exists at all.
Before
We walk the site with you and write down what is actually there: floor coverings and their condition, how many sanitary rooms, what is glazed and how high it goes, what is fabric and what that fabric is made of. The quote comes from that list rather than from the floor area.
00:00
Machines and chemistry in, wet floor signage up, the routes nobody may walk through marked. Everything that can be moved gets moved now, because cleaning around a filing cabinet is how a cabinet-shaped clean square appears on a carpet.
00:30
Dust, cobwebs, vents, tops of cupboards, skirtings, light fittings. Everything that falls, falls now, before a floor has been touched. Doing this after the floors is the single most common way a whole clean gets undone in ten minutes.
02:00
Sanitary rooms, kitchens, glass, then floors, working out of the building toward the door so nobody walks back over what is drying. Extraction of upholstery and carpet runs in parallel wherever the drying time allows it.
05:00
Floors dry, machines out, and everything that was moved goes back exactly where it was. Anything we found already damaged was photographed before we touched it, and those photographs go to you whether or not anybody asks.
05:30
We walk it with you against the list from the survey, and you sign it or you do not. Anything not signed off is done again on the same visit, not on the next one and not as a credit note.
You can have a figure over the phone, and it will be wrong. Here is what actually moves it, and why twenty minutes on site is cheaper for both of us than a guess.
Two identical offices can be a two-hour job and a nine-hour job. What separates them is when the last proper clean happened, and what has been mopped into the floor since.
Stone, vinyl, laminate and carpet each want different chemistry and different machines. A wool rug and a synthetic one look identical and behave completely differently the moment water touches them.
Working after the office closes costs more per hour and less overall. So does glass above the second floor, and so does a building with one small lift and a crew carrying machines up it.
We bring the chemistry and the machines. Soap, paper and bin liners can sit on our account or on yours, and either way it is a line you can see rather than a margin you cannot.
A weekly contract costs less per visit than a one-off, because nothing has time to build up in between. The very first clean on a new site is almost always the expensive one, and it is quoted as its own line rather than folded into the rate.
Cheap sealer, the wrong mop, a household spray on upholstery. Undoing somebody else's short cut regularly takes longer than the cleaning itself, and we would rather say so in the quote than discover it in front of you on the day.
A range, yes. A price, no, and anybody who gives you one without seeing the place is guessing in their own favour. The survey is free, takes about twenty minutes, and the figure that comes out of it is the figure on the invoice.
Damp rather than wet, for roughly four to six hours depending on the fibre and the ventilation. We tell you the drying time before we start. If somebody needs that room in two hours, say so and we will either do it differently or do it another day.
Yes, and for a working office it is usually the right answer. Evenings, nights and weekends cost more per hour and less in total, because nobody is cleaning around a person at their desk and nothing has to be done twice.
Sometimes. Send a photograph and tell us what it is and how old. The hardest ones are old stains that somebody has already attacked with a household spray, because the spray has usually set the dye. We will give you the honest odds before taking the job rather than after.
For the survey and for the handover, yes, or somebody who can sign. In between, no. Keys and alarm codes are handled by a written handover, and the same crew comes each time, so you are not letting a different stranger in every week.
Anything already damaged is photographed before we touch it, which settles most arguments before they start. If we break something, we say so the same day and we replace it. That has happened and it will happen again; what matters is which of those two things a company does.
Yes, all of it, and water too where a building cannot supply it. Nothing of yours is used without asking first, and nothing of ours is left on your premises between visits unless you have asked us to store it there.
Tell us the address, roughly what the place is, and what is on the floors. Twenty minutes on site and you will have a figure that does not move afterwards.
Before you call
So that we can give you a range on the phone rather than after a trip across the city, these are the five things we will ask about. None of them has to be exact.
If you do not know some of it, say so. We measure it ourselves at the survey, and not one of these is a reason to put off the call.